The ACP or Affordable Conectivity Program is a new benefit program created by the FCC and provides discounts on broadband services to qualifying individuals.
See program requirements
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Welcome to NewPhone Wireless. Thank you for choosing us as your service provider. We are pleased to have you as a customer and we look forward to providing you with the best wireless service. Please read these terms carefully as these Terms and Conditions of Service become effective by activating or using a NewPhone Wireless phone and is a legally binding agreement between you and NewPhone Wireless. These Terms and Conditions of Service contain important information about your consumer rights. NewPhone Wireless reserves the right to change or modify the Terms and Conditions of Service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the NewPhone Wireless website at www.newphone.com. Please check this website often for updates to the Terms and Conditions of Service. By enrolling in the NewPhone Wireless Lifeline and/or ACP Programs and by using the NewPhone Wireless Service, you, the participant, acknowledge and agree to the following terms and conditions. If you disagree with any item contained herein, please immediately discontinue use of the Services and contact NewPhone Wireless Customer Support at 1-855-655-3097 or email [email protected] to terminate service.
Lifeline Support is a monthly support that reduces the cost of monthly wireless telephone service or residential home telephone service. An eligible NewPhone Wireless customer may receive a Lifeline discount on wireless service, but the Lifeline discount is available for only one telephone connection per household. Lifeline support may vary between states but will at least equal the $ amount NewPhone Wireless receives in Federal Universal Service Support.
Subscribers may qualify for the NewPhone Wireless Lifeline program if they participate in one of the government programs listed below or qualified based on household income eligibility standards as defined below. When completing the NewPhone Wireless application, subscriber acknowledges and consents to the use of Subscriber's Name, Telephone Number, Address, Date of Birth, Last Four Digits of the Subscriber's Social Security Number, amount of support being sought, means of qualification for support and dates of service initiation and termination to be given to the Universal Service Administrative Company (USAC) (the administrator of the program) and/or its agents for the purpose of verifying that subscriber does not receive more than one Lifeline benefit. Refusal to grant this permission will mean consumer is not eligible for Lifeline service. Subscriber grants authorization to NewPhone Wireless to access any records required to verify subscriber's statements herein and to confirm continued eligibility for Lifeline assistance. This consent survives any termination of this agreement. If the subscriber or any member of the subscriber's family participates in a Lifeline program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for the NewPhone Wireless Lifeline program and request their service with the other provider be disconnected. Notice to terminate service from any other provider's Lifeline program must be given if activating new service in the NewPhone Wireless Lifeline program.
NewPhone Wireless subscribers may qualify for a Lifeline service offering if the subscriber meets certain State and Federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These State and Federal eligibility requirements are also based on either program-based eligibility or income-based eligibility.
Program based eligibility varies by state. NewPhone Wireless subscribers are eligible to receive Lifeline discounts, under the program-based eligibility, if they participate in one or more of the following programs and the state participates in that program:
Income based eligibility varies by state. Some states do not offer income-based eligibility for Lifeline. NewPhone Wireless subscribers are eligible to receive Lifeline, under the income-based eligibility, if subscriber's household income meets or is less than 135% of the Federal Poverty Guidelines for a household of the subscriber's size. Proof of income documentation may be provided to National Verifier to demonstrate income-based eligibility.
Subscribers applying for service in NewPhone Wireless Lifeline program agree to, and declare under penalty and perjury, that all of the following conditions below (including but not limited to) apply:
Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for Lifeline service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber's written consent). Subscriber affirms they are at least 18 years old.
Subscriber authorizes representatives of any state or federal assistance program to discuss or provide documentation needed to verify participation requested by NewPhone Wireless. Subscriber also authorizes any state or federal assistance program representative to verify subscriber's eligibility for Lifeline program.
Subscribers applying for Lifeline program authorizes NewPhone Wireless LLC or its duly appointed representatives to have access to records relating to the applicant to verify eligibility for the NewPhone Wireless Lifeline service.
Subscribers participating in the NewPhone Wireless Lifeline program will be automatically recertified on an annual basis, their qualification to continue to participate in Lifeline programs based on the appropriate state or federal recertification and after reverification requirements. Every subscriber in the National Verifier recertification will go through an initial automated data check that will check for the subscriber’s eligibility. Subscribers whose eligibility cannot be verified via the initial automated check will be required to self-certify their eligibility. USAC (Universal Service Administrative Company) will conduct outreach to these subscribers and require that they self-certify. Subscribers that fail the initial data source checks will be prompted to self-certify during a 60-day window. Failure to self-certify during this time will result in automatic de-enrollment. USAC can determine, at its sole discretion, if a subscriber meets the annual recertification requirements and if the subscriber fails to re-qualify for Lifeline service. If USAC is unable to recertify the required Lifeline qualifications, the subscriber will be deemed ineligible to further participate in the NewPhone Wireless Lifeline program.
NewPhone Wireless reserves the right to cancel or suspend, without notice, a subscriber's account for any fraudulent related reasons or upon the request of any state or federal authority's request. NewPhone Wireless subscribers have the ability to terminate from the Lifeline program for any reason. Subscribers who choose to terminate from the Lifeline program may send notice of termination to the address or fax listed below or email listed below with their request. Customers also can call the Customer Service number below to de-enroll from Lifeline service. Identification will be required by providing the customers Full Name, NewPhone Wireless Number, DOB and last 4 numbers of their Social Security Number. Upon termination from the program, subscribers will no longer receive discounted minutes each month and will be required to re-qualify for Lifeline if they choose to enroll in another NewPhone Wireless Lifeline program.
Please send all termination requests (include name, wireless number, and identity related information) to:
If you do not accept any of these Terms and Conditions of Service, do not activate or use service provided by NewPhone Wireless and contact NewPhone Wireless Customer Service at 1-855-204-3667. By accepting these Terms and Conditions of Service, you represent that you are at least 18 years of age, you meet the eligibility requirements for NewPhone Wireless service, and you agree that you may not assign your rights or delegate any of your duties under these terms without the prior written consent of NewPhone Wireless. Any attempted assignment or delegation without proper consent from NewPhone Wireless shall be void.
Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity (ACP) Program enrollment opens on December 31, 2021.
The Affordable Connectivity or ACP Program is a limited-time program that provides discounts on monthly broadband Internet access service and certain connected devices. ACP Program discounts are funded by the US Government’s Coronavirus relief effort and administered by the Federal Communications Commission (FCC). This program is separate from the US Government’s Lifeline program, but your benefits can be combined so you can receive NewPhone's Data, talk & text for FREE every month while the program remains open. Our standard terms and conditions apply.
The Affordable Connectivity monthly service and device discounts are non-transferrable. An eligible household is limited to one monthly service discount and one device discount. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time.
You may opt-in for the Affordable Connectivity at the time of enrollment with NewPhone Wireless or anytime thereafter. Existing customers can also opt-in by replying to the opt-in SMS, opt-in mail, or opt-in email. By opting in, you attest that you have read and understand the disclosures described on this page, that you agree to these ACP Terms and Conditions, and that you are opting in to receive your ACP discounted broadband service from NewPhone Wireless.
By opting-in to the ACP, you authorize NewPhone Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of Affordable Connectivity Program (ACPP) service & device benefits, to collect, use, share and retain your personal information, including but not limited to information required for the purpose of establishing eligibility for and enrolling in the Lifeline program, and including, but not limited to, full name, full residential address, date of birth, social security number, telephone number, eligibility criteria and status, the date on which the ACPP service discount was initiated and if applicable, terminated, ACPP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address, to the Universal Service Administrative Company (USAC) to ensure proper administration of the ACPP service and/or connected device benefits. Failure to provide consent will result in your being denied the Affordable Connectivity service and/or the connected device benefits.
You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility.
You give express consent for NewPhone Wireless and its contracted partners to contact you to validate your eligibility for or desire to participate in NewPhone Wireless’s ACP offers and other products and services via email, telephone, or text messaging. Text messaging and data rates may apply.
NewPhone Wireless will combine your Lifeline and ACP discounts to make FREE Data, Talk and Text Plan. Minutes and Data include a limit (CAP) on the amount of data or minutes a subscriber can use. You can get an free amount of additional data or minutes for the remainder of the monthly period by contacting NewPhone Wireless Customer Care at 1-855-655-3097 or email [email protected]
NewPhone will make applicable devices available to ACP-enrolled subscribers for an applicable price for commitment and an applicable price for no commitment. Commitment is to commit to 120 day’s service with NewPhone. If at any time the subscriber decides to terminate the service prior to 120 day’s of service, the subscriber will be responsible to pay $125 for the cost of the device that he or she receives. The subscriber also agrees that if his/her ACP and/or Lifeline be transferred from NewPhone Wireless to another provider, NewPhone Wireless can contact him or her via voice call, SMS message, or email to confirm that he or she approved the transfer of benefit. He or she may then request to keep his or her NewPhone Wireless service, and authorize NewPhone Wireless to transfer his or her benefit back to NewPhone Wireless. NewPhone Wireless may perform functional tests on the devices prior to shipment to assure the subscribers can use the service immediately upon receipt of the devices. The usage with the testing will not count towards subscriber ACP and/or Lifeline.
The ACP program will end after the Public Health Emergency no longer exists, or as deemed by the FCC. Once the program is over, your plan will revert to the standard Lifeline offer. You may also choose to keep this FREE plan but will be subject to the standard rates. We will notify you when there is a change to the program. Our standard terms and conditions will apply.
An individual is eligible if they meet one of the following criteria:
Has an income that is at or below 200% of the federal poverty guidelines;
Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
Received a Federal Pell Grant during the current award year;
Meets the eligibility criteria for a participating provider's existing low-income program.
Lifeline and/or ACP supported services are available to NewPhone Wireless subscribers who participate in Lifeline and/or ACP. Questions regarding supported services can be made in writing to [email protected] or by contacting a NewPhone Wireless representative at: 1-855-655-3097.
Lifeline and/or ACP supported service includes voice, data and text service. Lifeline and/or supported service provides access to the emergency services provided by local government or other public safety organizations such as 911 or enhanced 911, to the extent the local government in NewPhone Wireless' service has implemented 911 or E911 service.
NewPhone Wireless service is provided at the company's discretion. NewPhone Wireless LLC. may change pricing or the company's Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, NewPhone Wireless reserves the right to modify or cancel a subscriber's service, an account, or take corrective action at any time and for any reason, including, but not limited to, violation of any provision of these Terms and Conditions of Service. Check the NewPhone Wireless website, www.NewPhone.com, for the most recent pricing and changes to the Terms and Conditions of Service. A subscriber's right to use NewPhone Wireless service is subject to NewPhone Wireless business practices, policies, procedures, rates and Terms and Conditions of Service. NewPhone Wireless may change the Terms and Conditions of Service at any time. NewPhone Wireless will notify subscribers of change to the Terms and Conditions of Service that are determined to be materially adverse to a subscriber's service 30 days in advance of the change. If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes.
NewPhone Wireless LLC provides mobile telecommunications services using the geographic areas covered by the Nationwide Sprint and Verizon Network footprint. NewPhone Wireless may provide Lifeline supported services in these areas based on state authorized licensing areas. NewPhone Wireless does not guarantee coverage availability in all areas. Local phone numbers may not be available in all areas. Subscribers do not have the ability to use NewPhone Wireless service with any other wireless phone, device, or on another network. Subscribers may not use an NewPhone Wireless handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. NewPhone Wireless service is for personal use only and may not be used in a manner that interferes with another NewPhone Wireless customer's use of service. NewPhone Wireless has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high number of calls, sends or receive unusually high number of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other NewPhone Wireless customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used for other than personal use and is in violation of these Terms and Conditions of Service. NewPhone Wireless services are provided solely for live dialogue between two individuals. NewPhone Wireless services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue between two individuals. An NewPhone Wireless subscriber account may be terminated, without notice, if a subscriber's usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate.
NewPhone Wireless services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond NewPhone Wireless control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. NewPhone Wireless does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. NewPhone Wireless customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber's call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone.
By applying or activating service with NewPhone Wireless, a subscriber agrees not to use NewPhone Wireless services in any way that is illegal, abusive, or fraudulent. This will be determined by NewPhone Wireless in its sole discretion. You may also not alter any of the software or hardware on your NewPhone Wireless handset for any purpose. NewPhone Wireless phones may not be sold to third parties.
In order to verify if you reside within a service area please visit www.NewPhone.com. You may enter your ZIP code or locate coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. NewPhone Wireless does not guarantee coverage or network availability.
NewPhone Wireless's Lifeline plans are only available for activation by customers who reside in the areas in which NewPhone Wireless LLC has been designated as a Eligible Telecommunications Carrier ("ETC"). To receive subsidized wireless service, a subscriber's principal residence address must be within an NewPhone Wireless ETC service area. Visit www.NewPhone.com to check whether you reside in an NewPhone Wireless ETC service area. To be eligible for NewPhone Wireless service, a subscriber must meet the applicable eligibility standards described throughout these Terms and Conditions of Service, which may be amended by NewPhone Wireless. Where applicable, NewPhone Wireless Lifeline plans are provided to you by NewPhone Wireless LLC and are governed by tariffs. Tariffs are on file with the appropriate public utility commissions in each state when required and supersede any term related to the Lifeline Assistance program. NewPhone Wireless may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the NewPhone Wireless website. NewPhone Wireless bears no liability for the accuracy of any documents available on this website.
Airtime is valued at $0.20 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long-distance calls. NewPhone Wireless voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Unanswered outbound calls will be billed if the ring time exceeds 30 seconds. Ring time is defined as the amount of time between the point when a call is initiated (pressing the TALK button) and when it is answered (or terminated before being answered). Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the NewPhone Wireless Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.59 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless service provider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. NewPhone Wireless does not provide any guarantees as to the availability or quality of service while roaming. A NewPhone Wireless customer must have airtime minutes available to make or receive a call. NewPhone Wireless handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account.
International calling is not allowed on any NewPhone Wireless Plan unless you have purchased an international calling plan. Currently NewPhone Wireless offers international calling to Canada, Mexico and Argentina, Brazil, Colombia, Costa Rica, Guadeloupe, Paraguay, Peru and Venezuela. International dialing is blocked, however, there are no guarantees that all international calling can be blocked from your handset. If you attempt an international call and are successful but have not purchased an international plan, your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available.
LIFELINE FREE PLAN:
Each month you will receive Free Free Minutes, 4.5 GB of Data and Free Text Messages. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. Unused minutes will not roll over from month to month.
NewPhone Wireless Additional Minutes & Data Plans:
NewPhone Wireless may offer Additional Data Plans for purchase. Please visit www.NewPhone.com for the current rates of adding additional data rate plans. If you use all of your monthly data before a new monthly cycle starts and you add an Additional Data Offering Plan to your account, you will be charged based off the Data Offering Plan you choose for data. Subscribers may add an Additional Data Offering Plan to their NewPhone Wireless account online or over the phone to your account by paying by credit/debit card. NewPhone Wireless Additional Data Offering Plans come in various increments. Sales taxes may apply and maybe added to the minute plan purchased. All data plans offered by NewPhone Wireless include a limit (CAP) on the amount of data a subscriber can use. Purchased Data Plans cannot be transferred or applied to any other wireless service or account.
NewPhone Wireless Calling Features include Caller ID, Call Waiting, Three-Way Calling, Call Forwarding, and Voicemail. Caller ID may display both your billing name and your wireless number when placing outbound calls. NewPhone Wireless does not have the ability to block your name and number when making outbound calls.
Subscribers who successfully submit a NewPhone Wireless application for the Lifeline program will receive a wireless phone provided by NewPhone Wireless including an allotment of airtime minutes, data and text each month for a period of twelve (12) consecutive months from the date service is started. NewPhone Wireless reserves the right to change, or modify the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice. NewPhone Wireless reserves the right to determine, at its sole discretion, whether or not an applicant meets the eligibility requirements to participate or continue to participate in the NewPhone Wireless Lifeline.
NewPhone Wireless charges state and local sales taxes. Pricing listed on the NewPhone Wireless website or listed in advertising methods for wireless service may not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of NewPhone Wireless service regardless if the subscriber was the actual user of the service. The amount of these taxes and surcharges are subject to change and may vary by geographic area. NewPhone Wireless may charge and collect sales taxes and regulatory fees on all Additional Minutes or Data Offering Plans in each state. Third party authorized retailers who sell NewPhone Wireless Additional Minutes or Data Offering Plans may become responsible for the collecting and paying of sales taxes and required regulatory fees for transactions that occur through such third party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund (“FUSF”) will apply. Taxes and fees are subject to change without notice.
A NewPhone Wireless subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive will depend on the wireless handset capabilities. Standard plan message rates apply when sending or receiving text messages, regardless if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle, unless the monthly plan specifically allows carry over messages. Text messages sent to you by NewPhone Wireless are free of charge.
Domestic Text Messaging Rates:
Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased minutes, unless your plan includes roll over minutes. Subscriber messaging plans do not include international text or voicemail messages.
International Text Messaging Rates:
NewPhone Wireless does not allow international text messages. Attempting to send international messages could result in deactivation of service and de-enrollment from NewPhone Wireless Lifeline Assistance Program.
Premium SMS is a text message to a designated “short code.” Buying or attempting to buy SMS services from anyone other than NewPhone Wireless is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program. NewPhone Wireless does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a “short code” using NewPhone Wireless service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless whether you incur charges as deductions from your NewPhone Wireless minutes.
NewPhone Wireless subscribers receiving unwanted text messages ("spam") should contact the source and request to unsubscribe or remove the subscriber's wireless phone number from the service. If a NewPhone Wireless subscriber intentionally sends spam from a NewPhone Wireless handset, the subscriber may be terminated without notice. Contact NewPhone Wireless Customer Service at toll free 1-855-204-3667 if additional help or information is required.
NewPhone Wireless may send messages to your NewPhone Wireless handset or alternative phone number via SMS.
Calls to 900 / 976 or other pay-per-call service numbers are not available to NewPhone Wireless subscribers. NewPhone Wireless will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services. However, if any charges are received by NewPhone Wireless from the underlining carrier for these types of calls, these charges will be passed through to the end user for payment. Nonpayment of these charges when billed to the subscriber will constitute automatic disconnection of service.
Calls placed to 800/866/877 or other toll-free numbers will incur standard minute usage of a 1:1 ratio. NewPhone Wireless allows subscribers to make or receive domestic long-distance calls inside the domestic USA as long as coverage is available. NewPhone Wireless does not allow free calls to other subscribers using NewPhone Wireless service. NewPhone Wireless subscriber handsets do not provide rate information for services used to make or receive voice calls or messages.
Please contact NewPhone Wireless Customer Service at 1-855-204-3667, or visit our website at www.NewPhone.com, for additional pricing information or answers to any questions about NewPhone Wireless services. Calls to NewPhone Wireless may be monitored and recorded for quality assurance.
NewPhone Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged NewPhone Wireless Additional Minutes or Data Offering Plans. NewPhone Wireless does not accept returns or provide refunds of any NewPhone Wireless Additional Minutes or Data Offering Plans unless it is determined NewPhone Wireless did not perform the duty of service. All purchases of NewPhone Wireless Additional Minutes or Data Offering Plans are final and non-refundable regardless of who uses or possesses the subscriber's wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber's consent or knowledge. Monthly charges are non-refundable.
Wireless handsets purchased directly from or received from NewPhone Wireless may be returned for a full refund within 30 days of receipt. A subscriber must return the complete handset as received at the time of activation. For instructions, please contact NewPhone Wireless’ Customer Service at 1-855-204-3667. NewPhone Wireless provides new and used handsets to subscribers. All handset models provided to Lifeline subscribers are selected at the sole discretion of NewPhone Wireless. Handset models may vary. NewPhone Wireless reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from NewPhone Wireless include a 15-day warranty from NewPhone Wireless. If you experience a handset malfunction call NewPhone Wireless’ Customer Service at 1-855-204-3667 or email [email protected]
Lost or Stolen Equipment:
If a NewPhone Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until NewPhone Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact NewPhone Wireless's Customer Service at 1-855-204-3667 or [email protected] Upon receiving notice of the lost or stolen phone, NewPhone Wireless will suspend the account immediately. If a subscriber does not either activate a new NewPhone Wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the NewPhone Wireless phone number.
NewPhone Wireless subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number NewPhone Wireless provides for subscribers to use is and will remain the property of NewPhone Wireless. NewPhone Wireless may release a subscriber's wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with NewPhone Wireless, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. NewPhone Wireless reserves the right to change a wireless number at any time. NewPhone Wireless will attempt to notify the subscriber prior to any change.
In some situations, a subscriber may transfer an existing carrier telephone number to their NewPhone Wireless service for use as a NewPhone Wireless phone number. To switch an existing phone number to NewPhone Wireless, please contact NewPhone Wireless’ Customer Service at 1-855-204-3667. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to NewPhone Wireless, they may have to pay a termination fee to the former carrier to early terminate the contract. NewPhone Wireless will not reimburse a subscriber for any termination fees imposed by other carriers.
NewPhone Wireless affords subscribers the option to use their own mobile phone or device, as long as it is compatible with NewPhone Wireless’ services and network, under its Bring Your Own Phone Program.
If you are activating your own phone under the Bring Your Own Phone Program, you are responsible for ensuring that the phone is unlocked, is compatible with the NewPhone Wireless Lifeline Service, does not interfere with the NewPhone Wireless Service, and complies with all applicable laws, rules and regulations. You are also responsible for ensuring that your phone meets all federal laws and standards. You are further responsible for the purchase and maintenance of any additional hardware and/or software required to use the Service. Not all aspects of the NewPhone Wireless Service will function on -NewPhone-provided mobile devices including those activated under the Bring Your Own Phone program. Additionally, some functions and features available on other carrier networks or referenced in the manufacturer's manual provided with your phone may not be available when using the NewPhone Wireless Service.
As a NewPhone Wireless customer, you are eligible to receive NewPhone Wireless Lifeline Service for up to one (1) year upon your enrollment and using the device in the NewPhone Wireless Lifeline Program, and you are eligible to receive up to another year following each successful Annual Recertification for your continued program eligibility in the NewPhone Lifeline Program based on your continued eligibility to participate in the program and your continued usage of the NewPhone Wireless Lifeline Service. If you have no usage in a period of 30 days, “Non Usage,” you will receive notice with a fifteen (15) day grace period to correct the non-usage. If you do not respond to the notice, you will be de-enrolled, and deactivation of Lifeline Service will occur, regardless of the service end date. If it is found that you no longer meet the requirements or eligibility guidelines to receive NewPhone Wireless Lifeline Service you will be de-enrolled, and deactivation of NewPhone Wireless Lifeline Service will occur. NewPhone Wireless will not seek reimbursement for your participation in the NewPhone Wireless Lifeline Service after 30 days of non-usage. Upon de-enrollment from the NewPhone Wireless Lifeline Program, you will cease receiving the discounted or free monthly allotment of airtime or Data.
If you exceed 45 days without any usage (as defined consistent with 47 C.F.R. 54.407(c) (2)), you will be de-enrolled from the NewPhone Wireless Lifeline Program. Any of these activities, if undertaken by the subscriber, will establish “usage” of the NewPhone Wireless Lifeline service: (i) Completion of an outbound call; (ii) Purchase of Data from NewPhone Wireless to add to the subscriber’s service plan; (iii) Answering an incoming call from a party other than the NewPhone Wireless or NewPhone Wireless’s agents or representatives; (iv) Responding to direct contact from NewPhone Wireless and confirming that you want to continue receiving the NewPhone Wireless Lifeline service; or (v) Sending a text message.
NewPhone Wireless’s provision of service begins on the 1st calendar day of each month. If, at any time during a calendar month, a NewPhone Wireless customer terminates his/her service, the customer’s service will be canceled in accordance with NewPhone Wireless’s respective policies and procedures.
NewPhone Wireless LLC. will not be liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. NewPhone Wireless LLC. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. NewPhone Wireless LLC. is not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with NewPhone Wireless. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. NewPhone Wireless assumes no risk or responsibility for a subscriber's use of any content provided by NewPhone Wireless services. There is no fiduciary duty that exists between you (subscriber) and NewPhone Wireless, LLC. or its affiliates. You (subscriber), also agree that NewPhone Wireless will not be liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by NewPhone Wireless.
You agree not to give away, resell, or offer to resell the NewPhone Wireless Mobile Device or service provided by the NewPhone Wireless Lifeline Program. You also agree your NewPhone Wireless Mobile Device will not be used for any purpose that is not allowed by this agreement or that is illegal. NewPhone Wireless can, without notice, limit, suspend, or end your service and de-enroll you from the NewPhone Wireless Lifeline Program for violating this provision or for any other good cause, including, but not limited to, if you: (a) violate any of the Terms and Conditions of Service; (b) lie to any representative of NewPhone Wireless or attempt to defraud any representative of NewPhone Wireless; (c) allow anyone to tamper with your NewPhone Wireless Mobile Device; (d) threaten or commit violence against any representative of NewPhone Wireless, any of our employees or Customer Support Representatives; (e) use vulgar and/or inappropriate language when interacting with NewPhone Wireless representatives; (f) steal from NewPhone Wireless; (g) harass NewPhone Wireless representatives; (h) interfere with NewPhone Wireless operations; (i) engage in abusive messaging, emailing, or calling; (j) modify your device from its manufacturer’s specification; or (k) use the service in a way that adversely affects our network or the service available to Ciintex Wireless’s other customers. We reserve the right to, without notice, limit, suspend, or end your service for any other operational or governmental reason. In addition to permanently terminating your service, criminal offenses (i.e., selling or giving away your service; threatening violence, etc.) will be reported to the appropriate legal authorities for prosecution.
The NewPhone Wireless Mobile Device is provided exclusively for use by you, the end consumer, with the NewPhone Wireless Service available solely in the United States. Any other use of your NewPhone Wireless Mobile Device, including, but not limited to, resale, unlocking, and/or re-flashing of the phone, is unauthorized and constitutes a violation of your agreement with NewPhone Wireless. You agree not to unlock, re-flash, tamper with, or alter your NewPhone Wireless Mobile Device or its software; engage in any other unauthorized or illegal use of your NewPhone Wireless Mobile Device or the service, or assist others in such acts; or to sell and/or export NewPhone Wireless Mobile Devices outside of the United States. These acts violate NewPhone Wireless’s rights and state and federal laws. Improper, illegal, or unauthorized use of your NewPhone Wireless Mobile Device is a violation of this agreement and may result in immediate discontinuance of services and legal action against you. NewPhone Wireless will prosecute violators fully of the law.
Some Ciintex Wireless Mobile Devices have SIM cards. If your NewPhone Wireless Mobile Device has a SIM card, then you agree to safeguard your SIM card and not to allow any unauthorized person to use your SIM card. You agree not to allow any other person to, directly or indirectly alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card. You may not remove your SIM Card from your phone nor place the SIM Card in any other phone. Doing so could result in the immediate termination of your service and de-enrollment from the NewPhone Wireless Lifeline Program. The Carriers, NewPhone Wireless, or its service providers, may, from time to time, remotely update or change the encoded information on your SIM card. Your NewPhone Wireless Mobile Device is restricted from operating when you are located anywhere outside of the United States, including offshore or in international waters. In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any refunds for unused airtime.
Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical, and other conditions. Further, Services may be temporarily refused, limited, interrupted, or curtailed due to system capacity limitations, technology migration, or limitations imposed by NewPhone Wireless or the Carriers, or because of equipment modifications, upgrades, repairs, relocations, or other similar activities necessary or proper for the operation or improvement of NewPhone Wireless or the Carriers’ radio telephone system. At any time, NewPhone Wireless reserves the right to substitute and/or replace any NewPhone Wireless equipment (including Mobile Devices) with other NewPhone Wireless equipment (including Mobile Devices) of comparable quality. Some functions and features referenced in the manufacturer’s manual for a particular NewPhone Wireless Mobile Device may not be available on your phone. NewPhone Wireless does not warrant or guarantee availability of network or of any services at any specific time or geographic location or that the services will be provided without interruption. NewPhone Wireless does not guarantee access to 911 services where there is not or limited wireless coverage, a subscriber’s 911 call may not go through; subscribers should dial 911 from the nearest landline phone. Neither NewPhone Wireless, nor any carrier, shall have any liability for service failures, outages, or limitations of service. Because of the risk of being struck by lightning, you should not use your NewPhone Wireless Mobile Device outside during a lightning storm. You should also unplug the NewPhone Wireless Mobile Device power cord and charger to avoid electrical shock and/or fire during a lightning storm. In the event NewPhone Wireless determines that it is necessary to interrupt the Services for any reason or there is the potential for a Services interruption due to system maintenance, NewPhone Wireless will use reasonable efforts to notify you prior to the performance of such maintenance and will attempt to schedule such maintenance during non-peak hours.
NewPhone Wireless intends to fully comply with the Communications Assistance for Law Enforcement Act and other similar laws or regulations. By use of the Services, you agree that, if and as required by law enforcement entities, NewPhone Wireless may monitor or facilitate monitoring, and otherwise disclose the nature and content of communications transmitted through the Services or the Mobile Device without any further notice or liability.
NewPhone Wireless LLC. will not be liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. NewPhone Wireless LLC. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. NewPhone Wireless LLC. is not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with NewPhone Wireless. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. NewPhone Wireless assumes no risk or responsibility for a subscriber's use of any content provided by NewPhone Wireless services. There is no fiduciary duty that exists between you (subscriber) and NewPhone Wireless LLC. or its affiliates. You (subscriber), also agree that NewPhone Wireless will not be liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by NewPhone Wireless.
To the full extent by law, you agree to hold harmless and indemnify NewPhone Wireless LLC. and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys' fees on account thereof), directly or indirectly, resulting from your use of NewPhone Wireless products and services, or another person whom you authorize or not to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with NewPhone Wireless LLC.
A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach. Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state.
NewPhone Wireless customers shall have up to fifthteen (15) days from the delivery date of their Mobile Device to return any defective Mobile Device and/or accessories to NewPhone Wireless. NewPhoneWireless will exchange a defective Mobile Device for a replacement phone, at NewPhone Wireless’s discretion. For a defective phone replacement, call NewPhone Wireless Customer Support at 1-855-204-3667 or email [email protected]
You may send notices to NewPhone Wireless by mail, 9920 Brooklet Drive, Houston, TX 77099, or by fax, 1-832-617-7842. Notices will be considered effective after received by NewPhone Wireless. If a subscriber is unable to resolve concerns with NewPhone Wireless, they may file a complaint with the Federal Communications Commission or their state commission board. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your NewPhone Wireless phone, or via text message to your alternative phone, or via email to your email.
The NewPhone Wireless Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and NewPhone Wireless with respect to products and services provided to you and the terms under which they are offered to you by NewPhone Wireless. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the state of Texas.
NewPhone Wireless reserves the right to suspend or terminate any subscriber's access to NewPhone Wireless services or to the NewPhone Wireless website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of NewPhone Wireless, its affiliates, or for any other reason at the sole discretion of NewPhone Wireless.