Lifeline Assistance is a federal government program supported by the
Universal Fund. Enrollment is available to individuals who qualify based
on federal or state-specific eligibility criteria
See program requirements
We will show you how to use the phone you love with our services.
Receive A FREE 4G/5G LTE Smartphone from top brands such as Apple,
Samsung, Motorola, LG, and more!
Upgrade to a high-end mobile device with affordable pricing only at
NewPhone such as iPhone X or Galaxy S10.
Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.
Absolutely, you can switch to Cintex and receive your FREE device and FREE unlimited monthly service. To make the switch, click here.
Once your order is complete, your device will ship within 7-10 business days. You can also check on the status of your application status by clicking here
To upload your proof, please visit Cintex and enter your zip code and e-mail address that is associated with your account. Select "Go To Profile" and you will see a section to upload your proof. Please upload your proof until you receive a message that the proof has been uploaded.
We offer service nationwide, and to see if you qualify, simply visit us at https://apply.newphone.com.
Yes. All qualifying U.S. residents can apply. For a list of qualifying benefits, click here.
As Cintex Wireless is a government assistance lifeline service provider, we require your SSN in order to verify your eligibility. You will also be required to provide proof of your qualifying benefit program or if you are applying by income, verification of your income as well.
All your information is strictly confidential. We always respect the privacy of user.
EBB-eligible customers will receive a FREE 4G/5G LTE Smartphone device from high-end iconic brands such as Apple, Samsung, Motorola, LG, and more as part of the Emergency Broadband Benefit program. Cintex is the only provider in the nation that offers its subscribers these devices for free at its own cost. These special upgrade devices are a limited-time offer and are subject to product availability.
As part of the US government's Covid-19 Relief efforts, approved companies can offer the Emergency Broadband Benefit Program which is operated by the FCC. Qualifying customers will receive Unlimited Data for the duration of this program, which is a non-transferrable discount program limited to one per household. For more information on the FCC and the EBB program, please visit FCC.
Absolutely! Once your device leaves our facility you will receive an email notification with a tracking number so that you can easily follow along with your order’s arrival. We encourage you to also check all of your email folders for this notification if you did not receive it within your inbox.
To check the status of your application, simply visit Check Status and enter the same email address and zip code you used while initially applying. Once you are logged in you will see a variety of information, including the status of your application and if any additional documentation is required.
Yes, but just being retired won’t necessarily qualify you. You’ll have to prove that you meet one of the qualifying criteria listed here.
Yes. You don’t need to prove continued unemployment. However, you will need to prove that your current annual income is below $99,000 for a single-person household or $198,000 for a family household.
Once your order is complete, your device will ship within 3-7 business days. You can also check on the status of your application by visiting Check Status and entering the same email address and zip code you used while initially applying
If your phone has a manufacturer defect, you can exchange it for a similar model within 15 days from the day you received the phone for FREE.
As the federal government only subsidizes the monthly phone service and our company provided you with a FREE phone at our cost, we can only provide a FREE phone with free shipping and handling when you originally signed up with us or have stayed with us at least 6 months. Otherwise, if you’d like to order a replacement phone, you can do so by paying a $25 fee. This fee mainly covers shipping and handling costs, and this device will come with a 15-day warranty.
We're sorry that we weren't able to send you the same model of your choice. We try our very best but if the model isn't available, we will send our best option.
Your account could be locked because you had typed in the wrong password too many times or your account is inactive. To unlock you account, please refer to our contact page here click here.
You may see some usage on your account prior to receiving the device as our team tests your device prior to leaving our facility. However, that is great news for you as that means the device is in its final stages before making its way to you. We highly encourage you to wait for a few more days and be on the lookout for an email with your order's tracking number.
Once your application is approved, please give us 7-10 business days for your order to be processed. Once it's been processed, you'll be sent an email and a SMS with your tracking number. Make sure to check your inbox and spam folder.
As Cintex Wireless is a government assistance lifeline program, certain eligibility documentation is required in order to verify a subscriber’s qualified participation in the program. Subscribers can qualify by participating in any of the below programs or may be eligible if their household income is at or below the Federal poverty guideline in their state.
You may qualify for Lifeline if you participate in one of the following government programs:
Food Stamps / Supplemental Nutrition Assistance Program (SNAP)
Medical Assistance (Medicaid)
Supplemental Security Income (SSI)
Veterans Pension or Survivors Pension
Federal Public Housing Assistance or Section 8
Emergency Broadband Benefit (EBB) is a limited-time program that provides discounts on monthly broadband Internet access services and certain connected devices. This program is funded by the U.S. government's COVID-19 relief efforts and operated by the FCC. This is a non-transferable discount program limited to one per household.
To learn more, please click here.
The Federal Lifeline Assistance Program is a government benefit program. It helps low-income individuals and households receive basic telecommunication services for free or at a discounted rate. Lifeline was created in the 1980s by the Federal Communications Commission (FCC).
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