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Frequently asked questions

  • When will I receive my Free phone and Free service after I sign up?

    Once your order is complete, you will receive the phone within 7-10 business days. You can also check on the status of your application status by clicking here

  • How long will it take to receive approval?

    Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.

  • Why do I need to provide my Social Security Number?

    As NewPhone Wireless is a government assistance lifeline service provider, we require your SSN in order to verify your eligibility. You will also be required to provide proof of your qualifying benefit program or if you are applying by income, verification of your income as well.
    All your information is strictly confidential. We always respect the privacy of user.

  • How can I check my application status?

    To check the status of your application, simply visit Check Status.

  • Where is my tracking number?

    Once your application is approved, you will receive the phone within 7-10 business days. Once it's been processed, you'll be sent an email and an SMS with your tracking number. Make sure to check your inbox and spam folder.


  • Can I switch to NewPhone?

    Absolutely, you can switch to NewPhone and receive your FREE device and FREE monthly service. To make the switch, click here.