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What Is Lifeline?

Lifeline is a government program designed to increase the availability of telephone services to low-income subscribers by providing a credit for monthly telephone service to eligible consumers. NewPhone Wireless provides free cellular service, a free NewPhone Wireless cellphone AND no contract or bills, EVERY MONTH!

  • The Lifeline program is available to eligible consumers in all states. In general, to qualify, subscribers must demonstrate that their household’s income is at or below 135% of the Federal Poverty Guidelines or participate in one of the following:
  • Supplemental Nutrition Assistance Program (SNAP/Food Stamps)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Medicaid (not Medicare)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program’s Free Lunch Program
  • Eligibility Programs for Residents of Federally-Recognized Tribal Lands: Food Distribution Program on Indian Reservations (FDPIR), Bureau of Indian Affairs General Assistance (BIA), Tribally Administered Temporary Assistance for Needy Families (TATNF), Head Start (meeting income qualifying standards)
Individuals in all states are able to enroll in the Lifeline program by demonstrating that they are eligible. Eligibility may be confirmed through a data base. Where a data base is not available, subscribers must provide proof of eligibility by demonstrating that they meet the income eligibility qualifications or participate in a qualifying program listed above.
NewPhone Wireless lifeline service is offered only in the state of Louisiana.
Only one (1) Lifeline service per household is allowed. “Household” is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. A household may not receive multiple Lifeline discounts. You may apply your Lifeline discount to either one landline or one wireless number, but you cannot have the discount on both and you cannot receive Lifeline benefits from multiple providers.
Qualifying individuals can signup to receive NewPhone Wireless Lifeline service right here on our website or by contacting our friendly customer service through our support chat. We are happy to mail you an application.
The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports Lifeline program, which has helped low-income consumers afford phone service since 1984.
You can recertify online through your Customer Account portal located on our website at http://newphone.com or by giving us a call at 1.885.204.3667 and pressing Option 1.
Your minutes, data and texts will replenish within the first 3 days of each month as long as you remain eligible for the lifeline program.
NewPhone Wireless offers a FREE smartphone for our Lifeline customers and the make and models are at the discretion of NewPhone Wireless.
You can find our helpful device user manuals on our website here (http://newphone.com/manuals/) or if you require further assistance please contact us at 1.855.204.3667 or via our support chat Monday – Friday, 8:00 a.m. – 5:00 p.m.
We are happy to assist you with all of your NewPhone questions. Please give us a call at 1.855.204.3667 Monday – Friday 8:00 a.m. – 5:00 p.m. or you can send us an email to info@newphone.com. We are also available through our online chat as well.
You can purchase additional minutes and data on our website here (http://newphonewp.wp/top-up-plans/) and by logging into your account or you can give us a call at 1.885.204.3667 and press option 1.
NewPhone Wireless lifeline service is offered only in the state of Louisiana.
You must be 18 years old and meet certain requirements to apply.
NewPhone Wireless offers a FREE Smartphone, FREE Unlimited Texts, 350 FREE Minutes and 1 GB of FREE data to all eligible Lifeline subscribers. If you wish to upgrade your device or top-up your plan, additional fees may apply.
Don’t worry, we understand that this can happen. If you lose your NewPhone Wireless device please notify us right away by giving us a call at 1.855.204.3667. Our friendly agents are standing by to temporarily suspending your account and can assist you with a replacement device for a small fee of $10.
If your device experiences a malfunction, please visit our online user manuals at http://newphone.com/manuals/ for further trouble shooting assistance or contact our customer service department Monday – Friday, 8:00 a.m. – 5:00 p.m. at 1.855.204.3667.
As per Lifeline requirements, you must use your device at least once during the 30 consecutive day period otherwise your account could be suspended. NewPhone Wireless will provide notice prior to this 30 day mark.
To learn more about the Lifeline Program, please visit: http://newphone.com/how-to-qualify/.
To update your account please visit your Customer Account portal located on our website at http://newphone.com or by giving us a call at 1.885.204.3667 and pressing Option 2.
Lifeline Rules regulate that you must recertify your account information once a year. To check your anniversary date and to recertify, you can visit our website at www.newphone.com and sign into your Customer Account portal or give us a call at 1.855.204.3667 and press Option 1.

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